Cookie Policy

Our Privacy and Cookies policy was updated on 19 November 2015. Our Privacy Policy is now on a separate page.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

What is a cookie?

A cookie is a simple text file that is stored on your computer or mobile device by a website's server and only that server will be able to retrieve or read the contents of that cookie. It allows a website to remember things like your preferences or what's in your shopping basket.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and any advertising arising out of it more relevant to your interests. We may also share this information with third parties for this purpose.

Google Analytics and DoubleClick

We make use of the Google Analytics service to understand how users navigate around our site.

Further information on how Google Analytics uses cookies is available here:

http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html#HowGAUsesCookies

To opt out of Google analytics visit http://tools.google.com/dlpage/gaoptout/

We make use of Google DoubleClick service to measure the effectiveness and performance of our online marketing campaigns. For further information see, https://support.google.com/adsense/answer/2839090?hl=en-GB

To opt out of Google DoubleClick visit http://code.google.com/p/google-opt-out-plugin/

Hotjar analytics

We make use of the Hotjar service to understand how users navigate around individual pages on our site.

Further information on how Hotjar uses cookies is available here:

http://inside.hotjar.com/support/solutions/articles/1000132900-what-cookies-does-hotjar-store-on-my-visitors-browsers-

Session cookies

Session cookies allow users “choices” to be remembered from page to page. Some of these choices may be made by our systems – such as which of our webservers provides you with webpages – and others will relate to choices you have made on our website.

Session cookies we use include:

ASP.NET_SessionId - stores technical information only. This is essential to the operation of the site. This cookie is deleted automatically at the end of your browsing session. This cookie stores your cookie usage preference, it will only ever be set to 1 (allow cookies) or 0 (do not allow cookies). This cookie is only stored for a period of 30 days after your last visit.

A number of other cookies are used by particular web applications to maintain, for example, a shopping basket, or similar. Rejecting these cookies will prevent you using that application, but will have no effect on the rest of the site.

Further information

Please check the 'Help' menu of your browser to learn about your cookie preferences, and how to remove cookies from your system. The website www.allaboutcookies.org will provide you with further information about cookies.

Cookie settings

manage your cookie preferences here You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. Please note that by disallowing cookies some functionality on the site may be restricted.